qqalien Privacy Policy

This page describes what we collect when you use qqalien and how we keep that data protected. Our platform operates in supported jurisdictions where local law permits, and we handle your information according to applicable data-protection frameworks. We take account security seriously—from the moment you sign up to every withdrawal you make.

We at qqalien collect personal information only to verify your identity, process your deposits and withdrawals, and keep your account secure. We do not sell your data to third parties for marketing purposes. This policy sets out exactly what we collect, who we share it with, and what rights you have over your information.

What we collect on qqalien

When you register an account on qqalien, we ask for your name, date of birth, email address, phone number, and residential address. These details are required so we can verify your identity and comply with anti-money-laundering regulations. We also ask which payment method you prefer—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment—so we can process your deposits and withdrawals quickly.

Once your account is active on qqalien, we collect transaction data: how much you deposit, when you withdraw, which games or markets you view, and the results of any bets or plays you make. We also track your login times, the device you use, and your IP address. This data helps us detect fraud and prevent unauthorised access to your qqalien account. We never store your card details or banking credentials directly; payment processors handle those securely on their own servers.

How we use your data on qqalien

We at qqalien use your personal information for three main purposes: account verification, payment processing, and fraud prevention. When you upload your national ID (KTP) and selfie as part of our KYC process, we store those documents in encrypted form and check them against our verification database. Our team reviews your submission within one to two business days. If you have questions about your KYC status, you can contact our support team via the qqalien account dashboard.

We also use your data to send you account notifications—for example, when you log in from a new device, when you request a password reset, or when your withdrawal is processed. These messages are transactional and necessary for your account security. We do not send marketing emails or promotional offers unless you have explicitly opted in. During major football events like Liga 1 or Piala AFF, we may notify you of fixture updates if you have subscribed to league alerts, but you can disable these notifications anytime in your account settings.

Third-party processors and data sharing

Our qqalien platform relies on third-party payment processors and hosting providers. When you deposit via online payment or e-wallet, those payment networks process your transaction on their own servers—we receive only a confirmation that your payment succeeded. Similarly, our customer-support team may include contractors in Jakarta, Surabaya, and Bandung who can access your account data if you contact them about a withdrawal delay or a lost password. These processors sign strict confidentiality agreements with qqalien and may only use your data to fulfil the service we request.

We at qqalien may also share anonymised, aggregated data with analytics partners to understand how our platform is used—for example, which games are most popular or which payment methods are fastest. This data cannot identify you personally. We will never disclose your account balance, transaction history, or betting patterns to any third party without your consent, except as required by law enforcement or a court order in your jurisdiction.

Cookies and tracking on qqalien

When you visit qqalien, our servers place small files called cookies on your device. These cookies store your session ID so you remain logged in while you browse; they also help us recognise if you are returning to our platform. Our qqalien analytics cookies track which pages you visit and how long you stay on each one—this helps us fix slow-loading sections and improve the user experience. These cookies expire after 90 days of inactivity.

You can disable cookies in your browser settings, but doing so may prevent you from logging into your qqalien account or placing bets. We do not use cookies to identify you across other websites; our tracking is limited to qqalien.id only. If you clear your cookies manually, you will need to log in again the next time you visit qqalien.

Your rights regarding your data on qqalien

You have the right to request a copy of all personal data we hold about you on qqalien. To exercise this right, log into your account, navigate to Settings, and select "Download my data". We will compile your information into a file and email it to your registered address within 10 business days. You also have the right to correct inaccurate information—if your registered phone number is wrong, you can update it directly in your account settings.

If you wish to close your qqalien account and have all your data deleted, you can request account closure from the same Settings menu. We will anonymise your transaction records but may retain them for seven years to comply with financial regulations. We cannot delete data that we are legally required to keep, such as KYC documents or records related to anti-money-laundering compliance. Once your account is closed, you will not be able to reopen it using the same email address for at least six months.

Our qqalien commitment to security

We at qqalien protect your data using industry-standard encryption and secure servers. All communication between your device and our qqalien platform uses HTTPS, which scrambles your information so no one can intercept it. Our servers sit in data centres with 24/7 physical security and redundant power supplies. We conduct regular security audits and penetration tests to find and fix vulnerabilities before they become a problem.

When you set a password for your qqalien account, we store only a cryptographic hash of that password—not the password itself. If our database is ever compromised, an attacker cannot reverse that hash to discover your password. We also support two-factor authentication (2FA); if you enable it, anyone trying to log into your account will need your password plus a code from your phone, making unauthorised access much harder.

Changes to this qqalien Privacy Policy

We may update this privacy policy if our practices change or if new regulations require it. When we make a significant change, we will email all qqalien users at their registered address at least 30 days before the change takes effect. Your continued use of qqalien after that date means you accept the updated policy. If you do not agree with a change, you have the right to close your account before the policy becomes active.

Contact us about your privacy on qqalien

If you have questions about how we handle your data on qqalien, or if you wish to exercise your data rights, you can reach our support team via the contact form in your account dashboard. You can also email us directly, and we will respond within five business days. If you believe qqalien has mishandled your personal information, you have the right to lodge a complaint with your local data-protection authority.